Kāinga Tau

Are you needing help with your tenancy?

It’s hard being a tenant.

It’s your home but not your home and many of our whānau are worried with the housing crisis of where they will go or what will happen to them if they speak up or ask for help.

Have a maintenance issue that’s been going back and forward, have you had multiple rent increases within 12 months, do you have no communication with your landlord or property manager, are you at your wits end?

That’s where we come in with our Kāinga Tau programme.

If you are failing to meet your tenant responsibilities, have rent issues, are struggling to maintain the home, don’t understand what your landlord needs from you, or just going through a rough patch? We’re also here to help you too.

Kāinga Tau is our version of the Sustaining Tenancies programme and we can offer resources and helps tenants to develop the skills and knowledge to independently manage their tenancy.

How does the Kāinga Tau service work?

Step 1. Complete our referral form.

Step 2. One of our Iwi Kāinga team will be in touch to assess your needs and ensure the programme is right for you.

Step 3. If the programme supports your needs, we will then set up a meeting to identify the level of support you require. The assessment can take up to 1.5 hours, this is to assist us with finding the best services and support needed by the whānau.

Step 4. Once the assessment has been completed, a whānau plan will be developed. This plan will record what’s required and where we can help to sustain the tenancy.

Step 5. The plan will record who will take which actions. We will also record your progress and your feelings towards the programme for quality improvement purposes.

Sep 6. Aim to reach the whānau goals and sustain the tenancy.